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Frequently Asked Questions

Frequently Asked Questions

【Access / Parking】
About pick-up service
【Hours of operation】
※Starting November 2024, Saturday afternoon shuttle service will be discontinued.Please understand.

7:00 am to 11:00 a…Continue reading
【Access / Parking】
About parking lot
Four planned parking lots free to enter and leave are available within one minute on foot.
Regular cars can be used for 1,100 yen (tax inclu…Continue reading
【Use with children】
If my child is young, will I be charged a child fee?
Up to one child (preschool age or younger) may sleep in the same bed free of charge per bed.
※This may not be available depending on the roo…Continue reading
【Others】
About knife rental
From the viewpoint of crime prevention and safety, we do not rent cutlery (scissors, cutter knives, fruit knives).
We have scissors availabl…Continue reading
【Others】
About smoking
This facility is entirely non-smoking.If you wish to smoke, there is a smoking space on the back side of the building, so please use that.
【Others】
Is the air conditioner an individual air conditioner? Is it batch air conditioning?
The air conditioning in the rooms is "whole building collective management".

You cannot switch between cooling and heating in each room.

W…Continue reading
【Access / Parking】
Where is the nearest station?
12 minutes walk from JR Nagoya Station
2 minutes on foot from Kintetsu Komeno Station
【Others】
Can I leave my luggage at the front desk?
Luggage can be stored at the front desk even before check-in or after check-out.It is very convenient when going shopping and sightseeing.
P…Continue reading
【Others】
What time is check-in and check-out?
Check in is at 15, check out is at 11 am the next morning.
【Hotel / Guest rooms】
Information on guest room facilities
All rooms are equipped with LCD digital high-definition TVs that support terrestrial digital broadcasting, so you can enjoy terrestrial digi…Continue reading
【Others】
What kind of rental items are there?
You can rent a set of irons, humidifiers, desk lamps, trouser presses, blankets, and nail clippers free of charge at the front desk.
【Hotel / Guest rooms】
Is there a drink in the refrigerator in the guest room?
The refrigerator is empty.There is a drink vending machine on the first floor, so please use it.We sell mineral water, juice, beer, etc.
【Hotel / Guest rooms】
Is the toilet separate from the bath?
Because all rooms are unit bus, it is a bathtub / toilet integrated type.
【Hotel facilities / Equipment】
Is there a vending machine for drinks?
Vending machines for juice · alcoholic beverages and cup noodles are on the vending machine corner on the 1st floor.
【Hotel facilities / Equipment】
Do you have a laundromat?
In the Hotel's facilities, there is a washing machine and a dryer dedicated to guests.You can use it free of charge for 24 hours.Detergent i…Continue reading
【Others】
Is there a curfew?
There is no curfew.The front desk and main entrance are open 24 hours.
Please leave the room key if you are going out.
【Hotel / Guest rooms】
Can I connect the Internet?
All of our rooms are equipped with a high speed internet connection environment so you can use it free of charge during your stay with high …Continue reading